No. 324
Posted on 2024/10/29

150th Anniversary Project
"Aogaku Mind Opening Up the Future"

The products we create,
Bring happiness to someone

| Alumni and Graduates |

Sony Corporation
Shunsuke Nakahashi

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School of Business
Department of Business Administration 1st year

Natsumi Shimokawa

This year, Aoyama celebrates its 150th anniversary. Many graduates have used what they learned at the school to further their studies and build careers in a wide range of fields. This time, Shimokawa Natsumi, a first-year student in School of Business, visited Nakahashi Shunsuke, who is involved in product planning in the audio field at Sony Corporation (hereinafter referred to as Sony). Shimokawa's future goal is to run an apparel company that makes clothes for people with physical challenges such as illness or disabilities. We asked him about his approach to product planning, how he spent his time as a student, and the mindset he uses to make his dreams come true.

Profile

Sony Corporation

Shunsuke Nakahashi

Graduated School of Business Department of Business Administration in 2011

After graduating from Aoyama Gakuin Senior High School, he went on to Aoyama Gakuin University and joined Sony Corporation. After working in sales at the Yokohama sales office and in marketing for domestic camera products, he was in charge of product planning for the audio business. He was stationed in the United States for five years from 2017 and returned to Japan in 2022. He is currently involved in planning wireless earphones in the Personal Entertainment Product Planning Department.

1st year, School of Business Department of Business Administration

Natsumi Shimokawa

Graduated from Ibaraki Private Seishin Gakuen High School

As a high school student, she gained an interest in product planning and development through a unique program at her alma mater, which is designated as a Super Science High School (SSH)*. This experience involved product development from the perspective of regional revitalization and the holding and sale of products at a trade fair. Her dream for the future is to run an apparel company and provide clothes that bring joy to people who have given up on fashion due to illness or disabilities, creating a society where everyone can freely express their individuality. To achieve this, she plans to study management and the apparel industry.

*A system in which the Ministry of Education, Culture, Sports, Science and Technology designates high schools and other institutions that place emphasis on science and mathematics education, and provides and supports advanced education from various angles, with the aim of cultivating future international human resources in science and technology.

TALK THEME

1st TALK

When planning products,
What is important to you?”

"How can we inspire people with the products we create?
My number one priority is making people happy."

Shimokawa

In the future, I want to become an apparel company manager and create clothes that people who are forced to give up fashion due to illness, especially serious illnesses, can coexist with their illness. First, I will acquire management knowledge at university and learn about the apparel industry, while also taking an active role in group activities to bring people together.

What was the reason that you decided to focus on people with serious illnesses, even within the apparel industry?

Nakahashi

Shimokawa

Seeing the atmosphere of fashion shows where people gather to enjoy extraordinary outfits with confidence, I thought it would be great if we could live in a society where everyone could freely enjoy clothes. Then, by chance, I saw a TV program where I learned that people with xeroderma pigmentosum, an incurable disease that prevents them from being exposed to ultraviolet rays, wear UV protection clothing. These two experiences connected, and the idea of wanting to help everyone to freely express themselves through fashion was born.

I see. That's a very nice dream.

Nakahashi

Shimokawa

Thank you. Nakahashi-san, I understand that you work in product planning, but what kind of products are you in charge of?

I have been in charge of product planning for headphones and earphones for about 10 years, and am currently working on planning completely wireless earphones.

Nakahashi

Shimokawa

You have worked on a wide variety of products so far, but what do you think is the key to determining whether a project is successful or not?

I think the most important thing is "ease of understanding." A successful product has the advantage that when asked "What kind of product is this?", anyone can give a clear and immediate answer. For example, in the case of the completely wireless earphones I'm currently working on, the feature is that it is clear and easy to say, "This product has the best noise canceling performance." On the other hand, a mediocre plan that lists a few small features, such as "It has these good points, and those good points...", is unlikely to leave an impression. In particular, if the product has features that can be understood at a glance even by people who are not familiar with the product, it is more likely to be chosen by many people.

Nakahashi

Shimokawa

I want to work in the apparel industry, but I'm always wondering how I can compete with so many brands and big companies dominating the market.

I think that's a concern that everyone involved in manufacturing faces. The field of headphones and earphones that I'm in charge of is also crowded with competitors, with countless products lined up on the shelves of electronics retailers. The basic performance of the products has become commoditized, so we are looking for ways to provide value through other features. For example, environmental awareness is particularly high in Europe and the United States, so we have partnered with environmental conservation organizations to create a system in which Sony donates $2 for every pair of headphones sold, and we are taking a different approach.

Still, I think that manufacturing ultimately comes back to the quality of the product. For example, when it comes to apparel for people with limited physical mobility, it's of course important to think of new value, but I think it's also important to focus on essential quality, such as "the clothes stretch well, so they're easy to put on." You can expect that people who experience that quality will take action, such as telling their friends or posting on Instagram, which will help spread awareness.

Nakahashi

Shimokawa

I saw the news that Sony has developed a musical instrument that even people with hearing impairments can enjoy. This may be an excessive worry, but by making a product specifically for people with disabilities, won't some consumers feel that the product is not for them, and lose customers?

I have never heard of such a story. At Sony, we aim to realize a barrier-free society that does not distinguish between people with and without disabilities, and we create products with a common philosophy of design that is easy for everyone to use. For example, some recent cameras are equipped with a voice reading function, which is useful not only for people with visual impairments, but also to compensate for the difficulty of operating in dark places.

Nakahashi

Shimokawa

That's the perspective of universal design. So, what do you consider most important when working on planning projects?

Even before a product has even taken shape, I am always thinking about how we can make people happy with the products we create. For example, with headphones, we prioritize making people feel happy, even if only a little, by providing excellent sound quality that makes music sound pleasant, or cutting out surrounding noise to relax the mind even on the commuter train. However, this is not limited to product planning, but through my experience working in sales and at a sales company, it is something I have always kept in mind no matter what department I work in as I work for a manufacturer.

Nakahashi


2nd TALK

"Before you start a business,
Should I get a job and gain some experience?"

"There is no standard for what is right to do at any given age.
You just have to make the path you choose the right one for yourself."

I think that in order to make people happy, it is necessary to know them well. How do you understand the needs of your consumers?

Shimokawa

Nakahashi

On a personal level, I am interested in everything, and I try to check as much information as possible not only from Japan but also from overseas through social media. The company has a budget set aside for research into consumer awareness and behavior. A recent example from my department is working with Fordham University in New York, visiting the university once or twice a year to research the awareness and trends of American college students. Reports from consulting companies are important, but there are also deeper insights that can be gained by meeting and talking face-to-face, so I am always conscious of obtaining first-hand information.

I once observed a seminar at Aogaku 's School of Business where someone from Sony was interviewing young people as part of marketing research.

Shimokawa

Nakahashi

That's right. We are receiving cooperation from Aogaku, so please do join us next time (laughs).

I have never actually met anyone who is facing an incurable disease, but I would like to find an opportunity to meet them while I am a university student and learn about the realities they face and the current situation surrounding them.

Shimokawa

Nakahashi

I think that's important. Good luck.

Are any of your work experiences other than product planning being put to good use in your current job?

Shimokawa

Nakahashi

The importance of communicating well with people. When I was in sales, it was important to have discussions with clients, and when I was in marketing and creating advertising tools, it was essential to have multiple conversations with production companies and other parties to align our goals. Even now, communication with designers and engineers is essential.

As you move forward with the project, do your respective positions and ways of thinking ever clash?

Shimokawa

Nakahashi

Our goal in work is to "make good products and make our customers happy." For example, when faced with a challenge in product development, some people may want to tackle it head on and overcome it, while others may want to take a roundabout approach, but we often talk about how we "never let our goal waver." Because of this premise and shared understanding, we do not have a culture of dismissing people who take on challenges with passion, saying, "I absolutely want to try this!" And I have never experienced such a culture. It may sound like a gutsy argument, but from my own experience, I feel that what ultimately leads to success is the strength of "how much you want to do it."

When I am given a big task or responsibility, I feel pressured and get very nervous. Is there any way to overcome this?

Shimokawa

Nakahashi

One of the things I'm glad about working at Sony is that I was given a variety of tasks from a young age. For example, I once had a meeting with senior management at a major music label at their headquarters in Los Angeles. In those situations, I sometimes had trouble sleeping due to tension or jet lag, but the way to deal with it is to anticipate the questions I might be asked and prepare thoroughly so I can answer them immediately. Once I've prepared that much, I try to enjoy the new scenery that unfolds after the important meeting.

That's a great experience! I'm wondering if I should just start my own business without getting a job, or if I should join an apparel company and gain some experience in sales. Even if I get a job, there's no guarantee that I'll be assigned to the department I want...

Shimokawa

Nakahashi

What I can say is that there is no standard for what you are doing at what age. I joined Sony hoping to work overseas, but I was first assigned to the Yokohama sales office, where I was in charge of sales for electronics retailers. On the other hand, some of my peers were going on overseas business trips from their first year, and there was a time when I thought, "I shouldn't have joined this company." However, when I was 28 years old, I was assigned to the United States, and when I got there, I found that my experience at the sales office was useful. At the age of 22, I thought the path I was taking was wrong, but at the age of 28, I was able to make it the right one. If you're always worrying, "Is this the right one?", you'll get tired. No matter which one you choose, as long as you make the path you choose the right one for yourself and keep your eyes on the goal, I think you'll be fine.


3rd TALK

"While I was a university student
Is there anything I should do?”

"In the industry you are interested in,
Whatever the form, I think it's best to jump in."

I would like to ask the senior students of School of Business, what classes did you think were good for you to have taken while you were a student?

Shimokawa

Nakahashi

Because I chose a marketing seminar, I was able to use what I learned at university when planning promotion strategies as a marketer. It felt like I learned basic theory at university and applied it in society. Also, most of the business books on management and accounting that sell well around the world are written for the general public, based on theories written in School of Business textbooks. There is no harm in accumulating accurate theories from specialized books while you are a student. If Shimokawa-san wants to be a manager, I think it is important for him to have a grasp of the basics of management, such as marketing, accounting, and organizational theory.

Aside from your studies, is there anything that particularly made an impression on you during your time as a student at Aogaku?

Shimokawa

Nakahashi

I entered Aogaku in the senior high school division, where we had daily worship services and became familiar with the Bible. Words from the Bible such as "Ask, and it shall be given to you" that epitomize the society in which asking is given remain in my mind even now. I am not religious myself, but because I attended a Christian school and was close to people who valued the Bible and faith, I was able to naturally converse with people of various religions while stationed in the United States without feeling awkward, saying "Oh, so that's the religion they have." I feel that it was a good experience for me to study at Aogaku.

Is there anything I should do while I'm in college?

Shimokawa

Nakahashi

I love sports, and in college I did an internship at a professional baseball team. But in the end, I felt that I preferred watching baseball to working there. If you are interested in the apparel industry, I think you should jump in, no matter what the form. As a result, like me, you may think, "this isn't it after all," or you may be convinced that "this is the path I want to take." If you look from the outside and feel like you want to try it, but end up taking a different path, I think you will end up regretting it.

I am currently a member of the Aoyama Fashion Association (AFA), a clothing brand based at Aogaku, and the volunteer group SBSL (School of Business Student Leaders). In addition, there are events and projects that come up unexpectedly, and even though I know I have to give up something, I am struggling with how to prioritize.

Shimokawa

Nakahashi

Rather than thinking about what you "have to do," shouldn't you value what you "want to do"? Try to value the positive intuition that tells you "this is what I want to do," such as the first thing that comes to mind when you wake up in the morning, or the things you suddenly find yourself thinking about. There may be times when you think, "I wish I hadn't given up on that," but that regret will be resolved depending on how seriously you worked on your choice. I think you'll be able to spend your time fulfillingly by immersing yourself in it.

Finally, please give a message to the students at Aoyama who are striving to achieve their dreams.

Shimokawa

Nakahashi

Like Shimokawa, I think there are many people who worry about which path to choose. I will repeat, the important thing is the process of how to make the path you have chosen the right one. Even if you face an unexpected situation, you should accept it as a necessary step towards your ultimate goal. I hope you will proceed with confidence on the path that you think is "the one!"

Yes, I will do my best. Thank you very much for today.

Shimokawa

After Interview

As Shimokawa searches for a way to achieve his dream, what hints did he find in Nakahashi's story?

Putting customer happiness first

Hearing that when planning a product, it's important to think first about how happy the customer can be and to be able to communicate the product's strengths in one sentence made me realize how much I had been thinking about the customer when coming up with ideas, and whether I had been prioritizing my own thoughts and the opinions of those around me. It also made me realize the importance of face-to-face communication in a variety of situations. I want to make sure to properly convey my thoughts to others and value dialogue in which I can fully accept their arguments, without suppressing my own opinions or running around aimlessly on my own. (Shimokawa)

150th Anniversary Special Event

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